POLICIES

Policies: 

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Please refer to the detailed policies in the attached PDF. For a quick review of some of the policies refer below:

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Appointment Policies:

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We offer same day and advance appointments to our patients. When you have an appointment we try our best to see your child at the appointment time unless an emergency precludes it. Please arrive 15 minutes prior to the time of your appointment to fill out some forms.  If you are late for your appointment by more than 10 minutes, we may ask to reschedule you or that you be seen as a walk-in.  Cancellations require 24 hour notice. 

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We have a no-show policy in place. In order to improve scheduling opportunities we encourage patients to call and cancel their appointments 24-hours prior in order to allow for better use of patient, staff and physician time. 

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• 1st No-Show – the patient will receive a phone call informing them they missed their appointment and another missed appointment, without notifying the practice, will result in a $20.00 fee.
• 2nd No-Show – the patient will receive a letter informing them that they have now missed two (2) appointments without notifying the office and they will be charged a $20.00 fee.
• 3rd No-Show – the patient will receive a certified letter informing them that their account has been flagged as habitual no shows and that another no-show may result in dismissal from the practice.  They will again be charged a $20.00 fee.
• Patients who No-Show a double appointment, (bringing in two children at the same time), will be restricted from scheduling double appointments in the future.  A note will be entered into the Practice Management System.

All insured and non- insured patients will be charged a $20.00 “no-show” fee on the second and third missed appointments.  Dismissal from the practice may result after a subsequent no-show.  Please know that most insurances do not cover the no-show fees.  This fees is automatically billed to the patient.

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Medical Records Policy:

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We will need a minimum period of 2 weeks to release medical records.  We will make every effort to accomodate early release. The parent portion of all forms should be completed before submitting the request. There is a fee of $25 per child to copy the records.

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Information Policy:

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Information will be given to the parent accompanying the child to the visit and it is the responsibility of that parent (partner)  to share the information with the other parent. The provider cannot communicate / speak to the non presenting parent (partner) after the visit. 

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Insurance Policy:

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All copays and deductibles are due at the time of the appointment. Please check with your insurance provider for your specific plan provisions.

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Fees Policy:

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There is an additional $20 dollar fee for completion of forms for use outside of the patient's medical record, including

• Day Care
• Pre-Employment
• Employment
• Life Insurance.
• Family Medical Leave